How to make a Report

You can make your Report by completing the online reporting form in the Members’ area. Before you can make a Report, you will need to register and complete your details.  (Please note that if you do not provide us with any contact details, then we are unable to contact you to confirm receipt of your Report. Also, the National Ugly Mugs (NUM) register will not be able to discuss the Report with you or tell you about its progress where the Report has been challenged).

Once you are registered as a Member you can then enter all the information that you wish to provide about any experience you have had with your client (Client), whether it is of a good or bad in nature. NUM does not provide any guidance on completing the Report, save for a few predetermined selections.

The more detailed your information, the better the Report for other Members when they undertake a search, as well as NUM being better placed to respond to your Report where it has been challenged.  Please be mindful of the Code of Conduct when making a Report.

When you have completed the form, press ‘submit’ to send your Report. If you have provided a valid email address, you will receive an email confirming receipt of your Report, including your reference number. Please record the reference number and store it safely. This reference number will enable you to follow up on your Report later, if you wish.

How we handle a Report

The information you provide to NUM will be treated as strictly confidential and handled in accordance with the information on this Website and our Privacy policy. NUM also applies the highest standards of data security and record-keeping. All Reports are kept in a secure database, and any hardcopy documents that may be produced, as a result of a challenge to the Report, are kept in a locked cabinet. In accordance with good business practice, we keep Reports for five years after either the date the Report was first made or when a Member deletes the Report, whichever is the latter, unless we assess that there is a legal reason to keep the Report for a longer period of time (see also Police information).

Where a Report is challenged, the information is forwarded to the CEO of NUM (CEO). The CEO is the only authorised person at NUM for the purpose of investigating a Report which has been challenged. Where necessary, the information may be made available to external bodies tasked with enforcing compliance with legislation and the law (see also Police information). Members can access their Reports anytime by simply logging onto NUM, where they can action their Reports (which includes deleting a Report).

NUM is committed to protecting information provided by you, in accordance with the Privacy Act 19988 (Cth) and the Australian Privacy Principles (together the Privacy Act). All information collected by NUM is governed by our Privacy policy, Terms & Conditions and the Privacy Act. For further information about how NUM deals with any personal information contained within a Report, please refer to the Privacy policy or contact NUM’s Privacy Officer at num@blackboxtech.com.au.

Challenging a Report

If you believe a Client has made a false Report about you and you wish to challenge it, then you should include as much key factual information as possible about your concern (please note that the mobile number of the Client is mandatory). If you can, please provide us:

• With a general overview as to why the Report is false
• Other relevant information that will disprove the Report
• Any evidence that will show the contrary to the Report

If you genuinely believe that a Report has been inappropriately made, but you do not have any evidence to support your position, will NUM still consider any challenge? Yes, we will. You should still contact us and we will assess the information you provide and decide how best to respond.

The more detailed your information, the better NUM will be able to respond to your challenge.  Please email your challenge to num@blackboxtech.com.au and quote the Report reference if you know it.